![]() ![]() Because of this added security, it can take 3-5 business days for Google to make sure it’s you.įollow the steps to recover your account. If you don’t have another second step or forgot your password Important: 2-Step Verification requires an extra step to prove you own an account. You may want to get an extra key you can keep in a safe place. Follow the steps to remove the lost key from your account.Sign in to your Google Account with your password and your other second step.If you don’t have a backup security key, follow the steps to recover your account. Important: If you added Advanced Protection to your account, you can only use a backup security key. A registered computer where you chose not to be asked for a verification code.A backup security key you’ve added to your account. ![]() My security key was lost or stolenĬhoose the right steps to get back into your account, based on if you set up another second step, like: If you're having trouble, try the tips to complete account recovery steps. (Please keep in mind that the app will not be erased from your previous phone.If you can’t sign in, follow the steps to recover your account. The imported app should now be visible in your Google Authenticator app on the new phone. Once you’ve completed all of that, on your old phone, click done.On your new phone, center it in the grid to scan the QR code that appears on the old phone. Uncheck the boxes next to the accounts you don’t want to export.You may need to validate your identity again on some devices, either using Face ID, fingerprint ID, or by entering your phone’s password or PIN.Click Export Accounts or Transfer Accounts.Tap the three dots in the upper-right corner to bring up a drop-down menu.Open the Google Authenticator on your old phone. ![]()
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